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We want to let you know what we’re doing in response to the Coronavirus (COVID-19) outbreak to protect our staff and customers.
We’re following the government advice to make sure our customers and our staff stay safe, and we are putting all the necessary measures in place to ensure this advice is followed by everyone.
As at January 2021 we can let you know the following (this will be updated as the situation changes).
To ensure the safety of our staff and to comply with government guidelines, we have implemented strict COVID procedures which all staff must follow.
Our phone lines are open during normal office hours - this is Monday to Thursday 9am to 5pm and Friday 9am to 4pm. Please bear with us though, this may vary from time to time.
Orders can be placed online for machines, and for most spare parts.
We manufacture our CAMON and ARTIO products here in Sussex and we are currently experiencing very high demand which is affecting our delivery times. Please contact us if you would like to check stock of any items before placing your order.
All orders will be processed and despatched (subject to stock) but there may still be some delays with deliveries, however we are doing our utmost to keep delays to a minimum.
We use Royal Mail, Eezehaul, and UK Mail for parcel despatch and these carriers all have systems in place to ensure safety of their customers and staff during this unprecedented time.
If you have any queries you can contact us by phone or by email.
WEBSITE LINKS
PARTS DIAGRAMS
You can download parts diagrams for all of our machines here.
ORDER SPARE PARTS
Most spare parts are available to order online. However if you are unable to find the part you need then, you can email our Spare Parts Department or call them on 01444 247689.
OPERATING MANUALS
For operating instructions and owner's manuals click here.
TECHNICAL SUPPORT
If you need technical advice regarding a machine you can call our Technical Support Team on 01444 247689, or complete the online form and someone will get back to you.
OTHER ASSISTANCE
If you need any other assistance please contact us.
Updated: 5 January 2021
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