We want to let you know what we’re doing in response to the Coronavirus (COVID-19) outbreak to protect our staff and customers.
We’re following the government advice to make sure our customers and our staff stay safe, and we are putting all the necessary measures in place to ensure this advice is followed by everyone.
As at Wednesday 25 March 2020 we can let you know the following (this will be updated as the situation changes).
To ensure the safety of our staff and to comply with social distancing regulations we are operating with reduced staff.
Our phone lines are open during normal office hours - this is Monday to Thursday 9am to 5pm and Friday 9am to 4pm. Please bear with us though, this may vary from time to time.
Orders can be placed online orders for machines and for most spare parts. These orders will be processed as normal, but may take slightly longer to process due to staffing levels.
Orders will be processed and despatched (subject to stock) but there will inevitably be some delays with deliveries however we are doing our utmost to keep delays to a minimum.
We use Royal Mail, Eezehaul, and UK Mail for parcel despatch and these carriers all have systems in place to ensure safety of their customers and staff during this unprecedented time.
If you have any queries you can contact us by phone or by email.